Having kids comes with a plethora of mixed feelings. As parents we can go from “I love you so much, I want to squeeze your head until it pops” to “Oh, my god, I want to squeeze my head until it pops”; but hey that’s what we signed up for, right? Kids are kids, and you ride the waves with them. What gets me more fired up, is the idiotic people that we depend on in the system that surrounds us (I say this with the understanding that not all people in the system suck, there are a good many, but not all.) You may have heard the expression “it takes a village” when it comes to raising kids. Well, what if that ‘village’ is full of spastic ass-hats without any semblance of intellectual integrity, let alone common decency. What to do then?
Recently, I had the great pleasure of being treated as an insignificant piss-ant by the monopoly service company, First Student. I point out that they are a monopoly because our tax dollars go to pay them. This monopolized situation, leaves zero competition that would facilitate any form of repercussions for not providing any proper form of customer service, much like the Government itself, and the result we get is what my family and I have experienced, but I digress. We have had issues with a Bus driver, one who has been rude to my wife, myself and my child. This driver has went as far as stating, to my seven-year old child, that my wife and I are dumb and unfit parents. While, I will admit there has been some difficulties throughout the year, that in no way gives license to berate a child, nor does it give license to retaliate by being late every single day more than fifteen minutes or so.
I am actually considered writing the CEO, Mr. Douglas A. Carty, but after speaking with the manager at the bus garage, I can not be so sure anyone in the company would have any idea of how to speak to or handle a customer complaint issue. You see, I called to talk with someone about my concerns, and rather than listen to my issue, I was first given reasons why I was being rude and how “so many parents are like me”. I was upset and I kept trying to explain myself, but she kept speaking over me to explain why I was wrong and needed to listen. All I wanted to do was explain how I saw the situation, and how after reading a write-up from the bus driver, that I felt we were being unfairly treated. The manager proceeded to, in a very condescending tone, tell me to enjoy my day and that she didn’t have to hear my point of view, disconnecting the call. So, my next step was to contact the board of education.
At this point, we still have been unable to contact the person we were told to speak to there, it has been over two weeks. The frustration is maddening, but rather than lash out I am writing this. I am venting to you, oh reader, to maybe find solace in a mutual pain. It is my hope that at some point Mr. Carty, or his underlings, hear of this and adjust their procedures accordingly, or better yet have the government stop filling their pockets with our tax dollars, if the exchange of services is going to be so deeply dysfunctional.